Container Corporation of India Ltd

Suggestions pertaining to your dealing with [Terminal Name]:

1. Did you get a prompt response on phone?

Yes No

2. How often do you visit a CONCOR terminal?

Frequently Sometimes

3. Are our counter staff prompt?

Yes No

Are they helpful ?

Yes No

Are they courteous?

Yes No

Are they able to explain the rules if you seek any clarification?

Yes No

Are toilet and drinking water facilities to your satisfaction?

Yes No

Any other comment you would like to record about our terminals-

4.(i) Are you satisfied with our transport service-

Very Satisfied Satisfied Not Satisfied

(ii) What more do you want us to do

5.(i) Are you satisfied with our warehousing facilities?

Very Satisfied Satisfied Not Satisfied

(ii) What more can CONCOR do?

6.(i) Are you satisfied with our claims settlement process?

Very Satisfied Satisfied Not Satisfied

(ii) What more should CONCOR do?

7.(i) Have you ever registered your complaints with us?

Yes No

(ii) With Whom?

(Name & Designation)

(iii) Did you get a prompt response?

8. Any other comments you would like to make.

Thank you. Kindly also fill the following particulars for our future ready reference, enable us to serve you better.

Name

Company / Organization

Address

Telephone No.

Email